Before placing an order with PIXEL PROVISIONS LTD, we kindly ask you to carefully read and understand these terms and conditions. By proceeding with a purchase, you acknowledge that you have read and agree to comply with these terms. Should you have any questions or concerns, feel free to contact us at ask@pixelpromarket.com.
These Terms and Conditions govern the purchase of goods from PIXEL PROVISIONS LTD. Our registered office is located at 51 Lansdowne Road, Ilford, England, IG3 8NF, with Company Number 15794788. The website, pixelpromarket.com, is owned and operated by PIXEL PROVISIONS LTD.
Interpretation
- Customer: Refers to the individual purchasing goods for personal use.
- Order: A legally binding agreement between you (the Customer) and us for the supply of goods.
- Delivery Location: The address specified in your order where the goods will be delivered.
- Goods: Products advertised on our website, pixelpromarket.com, which are supplied based on your order.
- Privacy Policy: Details how we handle your personal information received via our website.
- Website: Refers to our online store, pixelpromarket.com, where the goods are showcased.
Goods
- The description of the goods is as provided on our website, catalogues, brochures, or other promotional materials. Note that images are for illustrative purposes, and there may be slight variations in color and size.
- All goods listed on the website are subject to availability.
- We reserve the right to modify goods as necessary to comply with applicable laws or safety standards and will inform you of any such changes.
Personal Information
- We collect and use your information in accordance with our Privacy Policy.
- You consent to receiving communications from us via email, electronic methods, or pre-paid mail.
Basis of Sale
- The description of the goods on our website does not constitute a contractual offer. Your order becomes binding only when you receive an email confirming the order from us.
- The order process is outlined on our website, allowing you to review and correct any errors before submission. It is your responsibility to use the ordering process correctly.
- An order is confirmed only when you receive an Order Confirmation from us via email. Ensure the accuracy of this confirmation and notify us immediately of any discrepancies.
- Any quotation is valid for a maximum of 30 days unless we withdraw it earlier.
- No modifications to the order, whether related to the description of the goods, pricing, or other aspects, can be made after confirmation unless agreed upon by both parties in writing.
- These Terms and Conditions apply to orders made by you as a consumer. If you are purchasing for business purposes, please inform us so we can provide terms suited to your needs.
Price & Payment
- The price of goods and any additional charges, including delivery fees, will be as displayed on the website at the time of order or as otherwise agreed in writing.
- Payment must be made by submitting your credit or debit card details with your order. Payment may be processed immediately or before the goods are dispatched.
Delivery
- We will deliver the goods to the specified delivery location within the agreed timeframe or, if not agreed, within 30 days of the order confirmation.
- If we fail to deliver on time, you may cancel the order under the following conditions:
- We have refused delivery, or timely delivery is essential based on the circumstances known when the order was placed.
- You specify an additional reasonable period for delivery, and we fail to meet it.
- If you cancel the order due to delayed delivery, we will refund all payments promptly.
- We may deliver the goods in instalments if necessary due to stock availability or other legitimate reasons.
- If you or your nominee fail to accept delivery at the delivery location, we may charge reasonable storage and redelivery costs.
- Once the goods are delivered, they become your responsibility. If feasible, inspect the goods before accepting them. Deliveries are made by a third-party service, and while we strive to meet delivery estimates, they are not guaranteed. We are not liable for delays caused by circumstances beyond our control.
Risk & Title
- The risk of damage or loss passes to you upon delivery.
- Ownership of the goods remains with us until full payment is received. If payment is overdue or if you face bankruptcy, we may cancel delivery and reclaim the goods.
Withdrawal, Returns, and Cancellation
- You have the right to cancel your order before it is confirmed without incurring any charges.
- As this is a distance order, you are granted cancellation rights, which do not apply to goods made to your specifications or clearly personalized.
Right to Cancel
- You can cancel your order within 14 days without providing a reason.
- The cancellation period ends 14 days from the day you or a third party specified by you receives the last item in your order. For goods delivered over time, the right to cancel applies 14 days after the first delivery.
- To cancel, you must notify us clearly by email or letter. You must be able to prove the timing of your cancellation notice.
- If you cancel the order, we will refund all payments, including delivery costs (except for additional costs if you chose a more expensive delivery option).
Returning Goods
- If you cancel the order after receiving the goods, you must return them to us within 14 days of notifying us. You are responsible for the cost of returning the goods.
Conformity
- We are legally obliged to supply goods that conform to the order.
- Upon delivery, the goods will:
- Be of satisfactory quality.
- Be fit for any specific purpose that you made known to us before ordering.
- Match their description.
- Images on the website are representations, and there may be slight variations in color and size.
Contact Information For any inquiries regarding these terms and conditions, please contact us at ask@pixelpromarket.com.
Key Policies
- Privacy Policy
- Refund and Returns Policy
Please refer to our key information guide for further details.