PIXEL PROVISIONS LTD is committed to providing a straightforward return and refund process for any product purchased from us. If you wish to return an item, please inform us within 14 days of receiving your order.
Please be aware that returns are only accepted for products that are unused and in their original condition. If the size or color of an item does not meet your needs, please contact our customer service team to arrange a suitable exchange.
You have the option to return these items to PIXEL PROVISIONS LTD at your own expense. However, should you prefer us to organize the collection of the goods, the courier charges will be billed to you prior to the arrangement. Further details are provided below.
Please note that PIXEL PROVISIONS LTD cannot be held liable for any additional charges that may arise due to issues with the collection.
Important Considerations:
- The item must be returned unused, in its original, saleable condition, and with all original packaging intact.
- You are responsible for the costs and logistics associated with returning the goods.
- Re-stocking fees may apply depending on the condition of the returned items.
Return Options for Items Purchased Online and Delivered to You:
- At our discretion, we may arrange a collection using our preferred courier service, where applicable. The cost for this service is £20 per item or parcel collected.
- Small parcels must be clearly labeled. We will provide a return label in advance if this service is available.
- You are responsible for the goods until they are in our possession and confirmed as received.
- Our products are stored in multiple warehouse locations, so please contact us before initiating a return to ensure you have the correct return address.
- If you choose to use your own courier service for the return, we request that you send us an image of the goods and confirm the return location via email.
- Your refund will be processed once we receive the returned items. Please note that it may take up to 5 working days for the refund to be credited back to your account.
If you have any questions or need assistance with a refund, please contact us with your order number at ask@pixelpromarket.com.